Welcome to Equuss.be
This Privacy Statement explains what information Equuss collects on this website and how Equuss will use it. It is part of our General Terms and Conditions and applies to all users of Equuss.be, irrespective of whether you buy a product.
We only collect and process personal data for specific and legitimate purposes. We gather personal data to process orders that a customer places and to complete each sale on this website, for marketing purposes, for customer relationship management and for statistical purposes. Where possible, data will be used in anonymous or encrypted format.
How do we use collected personal data?
The personal data Equuss collects are relevant and not excessive in relation to the purposes for which we collect them. When you order on Equuss.com, we collect certain personal data (for example your name and surname, address, e-mail address, contact details and payment and credit card information) needed to allow us to process your transaction and deliver your order. These details allow us to provide you with a personal shopping experience. We may at times ask for additional details, for example product size and category preferences, age and special dates such as birthdays, for specific purposes such as profiling and marketing. Providing us with this information is entirely voluntary. On occasion we may also ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For training purposes and quality control, we may monitor your communication with us.
E-mail and Marketing messages
In each newsletter there will be the opportunity to choose not to receive promotional information any longer.
We ensure shopping at Equuss.be is as secure as shopping in store. Equuss use a EV SSL encrypted secure internet connection service to protect your payment when you order in our flagship store. This encrypts and protects the data you send to us over the internet. You will see a padlock at the top of your browser when SSL is enabled. You can click on this to find out information about the SSL digital certificate registration.
What to expect from us
We will only provide third parties the information which they strictly need to carry out their jobs. They will only be allowed to use your information for the performance of the sales agreement between you and us and they will not have the right to use it for any other purposes, unless you have given your express consent.
In order to process your order and deliver your purchases, we may pass relevant personal data to the couriers, storage facilities, banks and credit card service providers that we use, as well as to Equuss. For example, in addition to your name, address and e-mail address, our courier will be given your telephone number in case he needs to update you on the delivery date or time of your order.
In case of fraud prevention verifications, we may transfer your information not only to the banks and credit card service providers but also to the official authorities. At all times where we disclose your information for the purposes of fraud prevention, it will remain secure.
Equuss will never sell your details to a third party for marketing purposes.
Cookies are stored in order for us to continually improve our website and provide a convenient online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.